FAQ
Frequently Asked Questions
Checkout our frequently asked questions below. If you still can't find your answer, please contact us.
Our team is available Monday to Friday 10:00 am - 6:00 pm GMT+8
Customer Care: hi@homurai.com
General Questions
If you are getting nervous about taking this big step into a e-commerce relationship with us it’s okay, commitment is scary. Email us and our customer service team will help you out with your cancellation or if you need to remove an item from your order.
Orders that are already in the process of being shipped cannot be cancelled or have any items removed.
We are not able to add any additional items to your order.
Certainly! You may purchase the gift card here:
To include a gift card, simply select the desired amount from the available options: $10, $25, $50, $75, $100, $150, or $200. The gift cards will be delivered electronically to your email address, allowing you to forward them to the recipient of your choice. Redemption instructions will be provided in the email.
Certainly! When you reach the checkout page, be sure to include your personalized message, and we will ensure that the items are shipped to the recipients as specified.
Unfortunately, We do not offer gift wrapping as of right now.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Shipping Questions
If our products are currently in stock, we aim to process all orders within 2-3 business days and ship them via Priority mail. Please be aware that we do not ship on weekends or holidays. The typical delivery timeframe is 3-5 business days for shipments to China and Japan and 7-14 business days for international orders. It's important to note that delivery times for international shipping outside of China and Japan may vary, and we cannot guarantee specific delivery times due to factors such as customs clearance.
Every order from our collection is meticulously picked, expertly packed, and dispatched with care from our warehouse in China. Occasionally, if certain items are crafted in Japan, they will be shipped from our Japanese location. Homurai, a Japanese-based jewelry store, takes pride in the fact that all our products are designed and inspired by our Master Yamashita.
We don't do express/overnight. Unfortunately we don't generally offer this, but we get it, if it's an emergency, you can reach out to our friendly customer service team and they can help to get your order shipped quickly.
Return & Exchanges
Kindly visit our policy here:
https://homurai.com/pages/terms
Oh no! Although we ship with 99.9% accuracy, there is still a .1% chance that we overlook something. We're human, afterall. Send us an email to hi@homurai.com and we will take care of you ASAP!
You can read more about how to submit a return or exchange here.
Discount Code Questions
If you're having trouble finding the place to enter your discount code, don't worry, you're not the only one!
You can add your discount code or gift card code during checkout.
This is for both Gift Cards and promo codes, if you have both - you will need to enter & apply one at a time.
Unfortunately we can only accept one discount code / promotion per order. Feel free to save any extra codes you have to use at a later time.
You may however, enter both a gift card AND a discount code on one order. Meow!
Product Questions
All of the Homurai items have their very own custom size chart. Please refer to the custom size chart below the item you are interested in. You may have to scroll down a bit to see the size chart. This size chart is super helpful.
*And please read the instructions. It is extremely useful ;)